Quality and Service

Because doing what you do is difficult enough, TLJ have your back.

We manage your project end-to-end, from product development through quotation, installation, handover and technical support. This unique approach is called We’ve Got Your Back: taking the pain and risk out of specifying and installing access control. Learn about the benefits here.

Our commitment to you is only just beginning when you choose TLJ as your access control provider. We offer a full suite of pre- and post-sales support, including in-depth training on our bespoke lock management software. All our keycard locks come with a 3-year return-to-base warranty as standard.

You also benefit from our comprehensive 24/7 annual maintenance plan for the first year, a worthwhile upgrade thereafter.

Three fundamental services underpin our after sales:

24/7 Helpdesk

Quality and Service

A dedicated support line, 24 hours a day, 7 days a week. On hand to assist with queries and problems, including remote online access, for our annual maintenance customers.

Call 01482 420588
Email support@tljlimited.com

TLJ first aid box

Quality and Service

In the event of a hardware failure, the TLJ First Aid Box contains emergency spares and parts to get you up and running again. Full support is given by our 24/7 Helpdesk.

Automatic cloud back up

Quality and Service

Your lock database is at the heart of your system. For your peace of mind we take daily backups of your database. can easily restore it in the event of a critical failure.

Head Office

01482 830334


0203 053 8626


0131 564 0145


01 45 45 465

All installation and commissioning of our locks in the Republic of Ireland is carried out by PSA licensed contractors