Our commitment to you is only just beginning when you choose TLJ as your access control provider. We offer a full suite of pre- and post-sales support, including in-depth training on our bespoke lock management software. All our keycard locks come with a 3-year return-to-base warranty as standard.
You also benefit from our comprehensive 24/7 annual maintenance plan for the first year, a worthwhile upgrade thereafter.
Three fundamental services underpin our after sales:
A dedicated support line, 24 hours a day, 7 days a week. On hand to assist with queries and problems, including remote online access, for our annual maintenance customers.
Call 01482 420588
In the event of a hardware failure, the TLJ First Aid Box contains emergency spares and parts to get you up and running again. Full support is given by our 24/7 Helpdesk.
Your lock database is at the heart of your system. For your peace of mind we take daily backups of your database. can easily restore it in the event of a critical failure.