We manage your project end-to-end, from product development through quotation, installation, handover and technical support. This unique approach is called We’ve Got Your Back: taking the pain and risk out of specifying and installing access control. Learn about the benefits here.
Our commitment to you is only just beginning when you choose TLJ as your access control provider. We offer a full suite of pre- and post-sales support, including in-depth training on our bespoke lock management software. All our keycard locks come with a 3-year return-to-base warranty as standard.
You also benefit from our comprehensive 24/7 annual maintenance plan for the first year, a worthwhile upgrade thereafter.
Three fundamental services underpin our after sales:
A dedicated support line, 24 hours a day, 7 days a week. On hand to assist with queries and problems, including remote online access, for our annual maintenance customers.
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In the event of a hardware failure, the TLJ First Aid Box contains emergency spares and parts to get you up and running again. Full support is given by our 24/7 Helpdesk.
Your lock database is at the heart of your system. For your peace of mind we take daily backups of your database. can easily restore it in the event of a critical failure.