Keeping customers happy becomes a habit at TLJ

​Following our summary of customer feedback in 2018, we continue the positive trend in Q1 2019

We’ve had some amazing comments from our customers - not all positive of course, constructive criticism is good as it helps us improve our service - but we’re delighted to say the overwhelming majority have been positive.

Much of the feedback comes from the project sign-off sheets that are completed jointly by the client and their TLJ project manager. We also encourage customer comments following technical support requests. As part of our Quality Management Process we log, collate and monitor all such feedback, a small selection of which is shown below:

Claire Martin, TLJ’s Quality Manager, said:

It’s very encouraging to see that we continue to meet, or exceed, the expectations of the vast majority of our customers. When we receive critical feedback, however, we strive to act upon it, continually refining our product and service offering. One of the benefits of being a UK-based access control company is that we are on-hand to resolve any issues as they arise.

Read about 2018’s customer feedback here

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