A year of great feedback

​It’s great to look back over the last 12 months and see the terrific feedback we’ve had from many of our clients.

Not all positive of course - honest criticism is good as it helps us to improve in one way or another - but we’re glad to say the overwhelming majority has been positive.

Much of the feedback comes from the project sign-off sheets that are completed jointly by the client and the TLJ project manager, responsible for that particular job. As part of our Quality Management Process we log, collate and monitor all such feedback, a small selection of which is shown below:

Claire Martin, TLJ’s Quality Manager, said:

Sometimes we overlook the importance of customer feedback, so it’s good to be reminded when customers appreciate what we do. Equally important, though, is when customers don’t feel we’ve delivered and we welcome feedback that helps to continually refine our product and service offering. Great customer service results in a reduction of overall problems and enhances our reputation in the industry.

Head Office

01482 830334


0203 053 8626


0131 564 0145


01 45 45 465

All installation and commissioning of our locks in the Republic of Ireland is carried out by PSA licensed contractors