It’s great to look back over the last 12 months and see the terrific feedback we’ve had from many of our clients.
Not all positive of course - honest criticism is good as it helps us to improve in one way or another - but we’re glad to say the overwhelming majority has been positive.
Much of the feedback comes from the project sign-off sheets that are completed jointly by the client and the TLJ project manager, responsible for that particular job. As part of our Quality Management Process we log, collate and monitor all such feedback, a small selection of which is shown below:
The lads attended site in a professional manner and undertook to the scope in a very efficient way, absolutely no issues thank you - Fresh Student Living, Caledon Court, Aberdeen
Very helpful, good quality workmanship - The Royal Hotel, Crewe
Lovely job, spot on, 100% happy- Malaysian Embassy, London
Grand job- Hotel Indigo, Manchester
On site operatives have went beyond expectations when asked to help out. Lewis and Kris were both very helpful to all staff on site and left the site clean - Student Roost, Pittodrie Street, Aberdeen
They have been amazing- Moorhill House Hotel, Burley
Happy, good job- The Inn at Woodhall Spa, Lincolnshire
Nice bunch of guys, good workmanship - Highfield Battery Hotel, Hampshire
Great work, great system- Manson Place Serviced Apartments, London
Happy with service - SO @ Bournemouth Hotel
Claire Martin, TLJ’s Quality Manager, said:
Sometimes we overlook the importance of customer feedback, so it’s good to be reminded when customers appreciate what we do. Equally important, though, is when customers don’t feel we’ve delivered and we welcome feedback that helps to continually refine our product and service offering. Great customer service results in a reduction of overall problems and enhances our reputation in the industry.
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