Not all positive of course - honest criticism is good as it helps us to improve in one way or another - but we’re glad to say the overwhelming majority has been positive.
Much of the feedback comes from the project sign-off sheets that are completed jointly by the client and the TLJ project manager, responsible for that particular job. As part of our Quality Management Process we log, collate and monitor all such feedback, a small selection of which is shown below:
Claire Martin, TLJ’s Quality Manager, said:
Sometimes we overlook the importance of customer feedback, so it’s good to be reminded when customers appreciate what we do. Equally important, though, is when customers don’t feel we’ve delivered and we welcome feedback that helps to continually refine our product and service offering. Great customer service results in a reduction of overall problems and enhances our reputation in the industry.
All installation and commissioning of our locks in the Republic of Ireland is carried out by PSA licensed contractors