Service and Support

At TLJ we’ve built our reputation on providing unparalleled customer service. We take a cradle-to-grave approach to project management. Working in partnership with you from initial survey through to quotation, installation, commissioning, system handover and beyond.

Our commitment to you is just the beginning when you choose TLJ as your access control provider. We provide a full suite of pre- and post-sales support, including in-depth training on our bespoke lock management software.

24/7 telephone and online support is provided free for the first 12 months. A range of comprehensive, value for money Service Plans are available thereafter, backed up by our market-leading 3 year lock warranty.